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Sunset Enterprises Ltd. proudly stands behind the quality
products that we sell. You may return any merchandise in
its original condition within 10 days of receiving your order. We
will refund the total sales amount, less a 15% restocking fee and
the original shipping charges. The merchandise must be returned in new
condition at buyers expense. We will only refund shipping costs and
waive the restocking fee if the return is the result of our error.
If the return is the result of our error, we will provide you with
instructions for returning the product and, if desired, we will
immediately send replacement product to you at our expense. If you
received your product via UPS, we will arrange to have the item
picked up via UPS and returned to our warehouse. For questions about
returns or replacements, you can e-mail us at
support@gotputty.com or
call our customer support line at (800) 230-3239.
Any claims for damaged items or discrepancies (for example: missing
items in your order) must be submitted to our Customer Service
Department within 5 business days after delivery. You must notify
Customer Service by either e-mail or telephone. We will not be
responsible for, nor issue a refund, if notified after (5) business
days. Items that are returned more than 30 days after delivery, are
in unsellable condition, or returned to us without authorization
will be charged an additional 10% restocking fee at our discretion.
If a package is returned to our warehouse undelivered for any reason
by our shipping carrier, and you do not wish to have the package
reshipped to you, we will refund the total sales amount, less a 10%
restocking fee and the original shipping charges.
How do I Return an item?
1. Send us a copy of your
invoice and the product you wish to return.
Write an explanation for the return and how you
would like the return to be handled. Please include your email
address if you have one, and we will notify you of the status of
your return within 5 days of receipt. If no email address is
provided, we will process your return and notify you by mail.
2. Return any
merchandise in its original condition to the following address:
Sunset Enterprises Ltd.
Attn: Returns Department
260 Marjori Ave., Thousand Oaks, CA 91320-4022
Include an explanation for the return.
3. Shipping your return. If the return is our fault, you will be told how to return the item.
If the reason for your return is not our fault, you may use any
shipping method desired and you must bear all shipping costs. We are not responsible for any returned
products that are lost in transit.
4. Receipt of your item. We will send you an e-mail to notify you that your return has been
processed and your account credited. You should expect a refund in
the same form of payment originally used for purchase within 7-14
business days of our receiving your return.
When will my credit appear on my account?
Please allow 7-14 business days after our
warehouse receives your package for a refund to be processed to your
credit card. For orders paid by check, we will mail
a refund check via First Class Mail within 7-14 business days. This
time does not include the time it takes for the item to be returned
to our warehouse or the time involved to process a claim.
If you have not received your credit within the allotted time,
please contact us at
support@gotputty.com.
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